Claims Handling
Our insurance heritage gives us extensive experience of roadside assistance, incident management, repairs and temporary vehicle replacement, both motor and household insurance claims, personal injury and third-party recovery.
But our skills are not confined to accidents. We can provide support services to fleets and private motorists, arrange for inspection, servicing, installation, upgrades and repairs and manage recalls. We can help protect from insurance frauds, reducing insurance premiums.
From fleets looking to outsource operations to motor manufacturers or dealer groups looking to provide a comprehensive care package for your customers, we can help by providing a tailored package to suit your needs including:-
Managing all aspects of the claim through to settlement, including managing all suppliers and loss adjusters, giving claimants a direct point of contact.We handle over 25,000 motor and household claims annually.
Utilising the latest technology to deliver a first class service.
In-House Adjusting.
Nationwide Supplier Network.
Effective Fraud Management System.
Motor Claims
We have extensive experience in handling motor claims and providing incident management services to hundreds of thousands of private and business motorists.
Using our proprietary claims handling software, we deliver a high-quality claims handling solution from the first point of notification through to settlement.
We offer 24/7 claim reporting and incident assistance. Once the immediate needs of customers are dealt with, we’ll quickly assess liability and – if our client is at fault – we will seek to minimise costs through swift intervention. If our client is not at fault we’ll manage their third party claim through to successful conclusion, minimising inconvenience and managing the process on the customer’s behalf.
Household Claims
Proficient have handled household claims for over 20 years, covering buildings, contents and commercial properties.
We offer 24/7 claim reporting and can interface to a preferred home emergency provider to provide immediate assistance and loss minimisation.
Our flexible approach and customisable systems mean we can meet the needs of specific partners, making us the ideal partner for innovative home and contents providers.
Scheme and Fleet Claims
Proficient has the systems and skills to manage motor claims for fleets and insurance schemes.
We'll deal with all claims with our trademark quality, care and attention to detail. We ensure your specific scheme or fleet processes are followed - from reporting to use of nominated repairers or legal firms.
We can help employers meet their duty of care to drivers who are involved in an incident and help avoid vexatious claims that can drive up premiums. We have access to a wide range or replacement vehicles, ensuring your business continues running whilst vehicles are repaired.
Motor Engineering
Our experienced motor engineering team can offer:-
Image Inspection
Total Loss Negotiation
Repairer Audit
Full WorkFlow Imagining System with Application to Application.
Fraud Prevention
Inflated, manufactured or dishonest claims lead to losses for insurers and MGAs. Customers are vulnerable to false, malicious or vexatious claims, which can in turn lead to increased premiums on renewal.
Proficient mitigates the negative impact of fraud through prevention and detection.
We help partners prevent fraud by validating customer declarations. We use industry databases to validate applicant’s declarations, ensuring accurate disclosure of claims history and appropriate risk assessment.
We detect fraudulent and inflated claims through a combination of automated intelligent fraud indicators and agent training. Suspicious transactions are referred to our specialist fraud team for discrete review.