01204 600200

Broker Direct manages Motor, Property and
Commercial Claims with delegated handling
authorities from multiple major Insurers.

Broker Direct

What we offer...

Motor Claims Handling
Service Summary
  • 24/7 Notification
  • Policy & Indemnity Validation
  • Authorised Repairer Network
  • Supplier Procurement & Management
  • Third Party Assistance
  • Third Party Property Damage & Credit Hire
  • Recovery & Disputed Liability Cases
  • Personal Injury Claims - Minor, Moderate & Severe
  • A to A Portal Connectivity
  • Specialised Fraud Services - In-built system red flags In-house investigation team
  • CUE, MIAFTR, CRIF PI & Portal

Scheme & Fleet Management
Additional Services
  • Individual Fleet & Scheme bespoke processes
  • Risk and Fraud reduction assessment & advice
  • Specialist Handling Arrangements
  • Specialist Repairer Allocation
    • VAT & Excess Recovery
    • No deposit hire car provision
    • Knowledge Transfer from Broker to scheme business

Motor Engineering
Service Summary
  • IAEA Qualified
  • Managed Repairer Network
  • Audatex System - Auda Enterprise, Auda Express, Auda Invoice, Glasses Guide, Escribe, Experian Car Data Check
  • Repair & Total Loss Negotiation
  • Structured Audit Programme

Property Claims Handling
  • 24/7 Notification of Loss
  • Policy & Warranty Validation
  • Managed Supplier Network
  • Emergency Services Provision
  • Fraud Prevention & Investigation Team
  • Subsidence
  • Public Liability
  • Surge Response
Also Available...

Premium Administration

Service Summary
  • Assuring quality by ensuring received premiums & commissions are correctly calculated
  • Agency Settlement - Electronic Statement Delivery & Direct Debit Collection of Balance Due
  • Insurer Instalments - Utilising electronic BACS & own system efficiencies to collect premium instalments & process defaults, minimising debt exposure
    • Preferred collection date
    • Variable first collection
  • Debt Recovery Services

Broker Direct

Who we are...

Broker Direct PLC was founded in 1997 with a unique proposition, the establishment of a general insurance and claims management operation.

Bespoke Claims Handling Systems with remote access for Insurers to track claims.

Product build and front end servicing.

Information centre providing MI, risk, driver behavior and productivity data.

All our staff are CII qualified.

Superior Customer Service

The Broker Direct Group of
companies shares a simple single
philosophy; to offer insurers and
brokers fast, fair and efficient
way of transacting insurance
business based on faster and
more effective technologies
combined with superior service.
Ann Tomlinson
Operations Director

0844 248 9333

Broker Direct Plc is registered in England. No. 2958427. Registered office: Deakins Park, Deakins Mill Way, Egerton, Bolton, BL7 9RW. Authorised and regulated by the Financial Conduct Authority. Our firm's reference number is 307607. Registrations recorded on www.fca.org.uk. Please be advised that we may monitor or record calls for training purposes or to improve the quality of our service.