01204 600200

At Broker Direct we are confident enough in the service we provide to publish our service standards so you know what
to expect.

Our Service Standards

  • When you call us with an enquiry we will answer 90% of calls within
    15 seconds/3 rings
  • We will send your monthly statement by post or email on the first working
    day of the month
  • When we receive a claim from your client we will email notification to you within
    one working day
  • When your client makes a claim we will advise them how the claim is to be settled within two working days of receiving the necessary information

Claims notified to you within

1 working day

90% of all calls answered within

15 seconds


Broker Direct Plc is registered in England. No. 2958427. Registered office: Deakins Park, Deakins Mill Way, Egerton, Bolton, BL7 9RW. Authorised and regulated by the Financial Conduct Authority. Our firm's reference number is 307607. Registrations recorded on www.fca.org.uk. Please be advised that we may monitor or record calls for training purposes or to improve the quality of our service.